IT support, advice and troubleshooting
Slow PC, Wi-Fi trouble, a system throwing errors or not working with others? Find the cause, fix it properly, explain it clearly.
Describe my technical problemTechnology should just work – and when it does not, you need someone who finds the problem and explains it clearly. I help with a slow PC just as much as with systems that throw errors or do not work together.
Typical requests
- Computer is slow, does not start properly or shows error messages
- Wi-Fi, router and home network
- Setting up new devices and transferring data
- Printers, scanners and other peripherals
- Setting up email accounts and programs
- Setting up backups before something happens
- Advice on buying new devices
- Systems that are slow, throw sporadic errors or do not work together
Troubleshooting and advice
- Structured troubleshooting: reproduce, narrow down, prove the cause – instead of hiding symptoms
- How systems interact: looking at programs, devices and network together, not just the single part
- Technical advice: Which solution fits, what is realistic, where are the risks?
How I help
- Remote support: fast and without travel, as long as the device is still online
- Drop-off: you bring the device, I take care of it
- On site: by appointment
Clear explanations instead of jargon
You do not get a diagnosis full of acronyms but a clear explanation: what caused it, what was done and how to avoid it in future. And if a repair is no longer worth it, I will tell you that too.
Frequently asked questions
Do I need to describe my problem in technical terms?
No. Just describe what you observe – for example "the printer stopped printing yesterday". We will figure out the rest together.
How does remote support work?
After arranging an appointment, you start a remote support program and grant me one-time access. You can see everything I do and end the connection at any time.
Do you come to my home?
Yes, by appointment. Alternatively, you can drop off devices or – where possible – get help remotely.
How quickly can you help?
Appointments depend on availability. I do not offer guaranteed response times – but I will tell you honestly when I have time.
Get in touch by email
Describe your situation in your own words – no technical background needed. I will get back to you with an honest assessment.